Terms & Conditions

  1. Description of goods: BookFish buys and sells new and second-hand books and Publishers Remainders. About our books
  2. Delivery policy: Subject to availability and receipt of payment, requests will be processed within 3 working days and dispatch confirmed by way of email. For more details, please consult our Purchase and Delivery Policy
  3. Export restriction: None.
  4. Return and Refunds: The provision of goods and services by BookFish is subject to availability. In cases of unavailability, BookFish will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. Refund of credit card payments made to Paygate will attract the current Paygate refund or chargeback fees. Remainders and publishers-returns may have imperfections, please read the condition report and accompanying information. BookFish will not be held responsible for any imperfections, when you purchase any products you are agreeing to have understood this disclaimer and will not hold BookFish liable for any imperfections.
  5. Customer Privacy: BookFish shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: www.polity.org.za
  6. Payment options accepted: Credit Card payment may be made via Visa and MasterCard using Paygate. We accept EFT directly into our bank account only from South African banks. Payment via PayPal can be made by arrangement
  7. Card acquiring and security: Card transactions will be acquired for BookFish via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details: Customer details will be stored by Book Fish separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
  9. Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). Payment in US Dollars (USD) using PayPal is available on request only.
  10. Responsibility: BookFish takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile: This website is governed by the laws of South Africa and BookFish chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, as 7 Logan Road, Bryanston.
  12. Variation: BookFish may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information: This website is run by Guy Friedmann (sole trader) based in South Africa trading as BookFish.
  14. Contact details: email: admin@bookfish.co.za Telephone: +27 (083)305 1095

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